Helping employees use their benefits

Hilton employees and approved friends and family members are eligible for generous room discounts. This page previously detailed the specifics of the program in FAQ format, which should not be the primary source of information. Intuitive groupings and scannable copy in plain language create a more navigable experience for both audiences.

To ensure users understood the terms, I also wrote a series of friendly and instructive error messages to simplify complicated situations, including:

• When the user is out of nights
• When the user has a Go Hilton stay booked during the chosen dates
• When the rate is no longer available because another user has booked it (with more than 150,000 employees, plus their friends and family — you snooze, you lose)

Later enhancements included the ability for employees and their family and friends to limit their search results to hotels with available Go Hilton rates.